Welcome to The Hira Box (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website (the “Site”).
Please read this Privacy Policy carefully. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our store or purchase from us, we collect the following types of information:
Personal Information: Name, billing address, shipping address, email address, and phone number when you place an order, create an account, or contact our customer support.
Payment Information: We do not store your full credit card, debit card, or UPI credentials on our servers. All payments are securely processed through PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Cashfree, PayPal, or Stripe).
Order & Transaction Data: Details about products purchased, order history, sizes, customization notes, transaction dates, and delivery tracking.
Device & Browsing Data: IP address, browser type, operating system, time zone, referring URLs, and how you browse our pages through cookies and tracking technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
Order Fulfillment: To process and dispatch orders, verify billing and shipping details, manage returns or exchanges, and provide order confirmation notifications.
Customer Support: To respond to queries, WhatsApp inquiries, size guidance requests, and resolve order issues.
Fraud Detection & Security: To protect our platform from fraudulent transactions, unauthorized access, and payment disputes.
Marketing & Updates (Optional): With your explicit consent, to notify you about new festive collections, bridal drops, exclusive promotions, or discount alerts. You can opt out at any time.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service partners necessary to run our boutique operations:
Shipping & Courier Partners: Reputed delivery partners (such as Shiprocket, Bluedart, Delhivery, DHL, or India Post) receive your name, address, and contact number solely to deliver your package.
Payment Gateways: Standard encrypted transactional data is passed directly to authorized gateways for payment processing.
Hosting & Platform Services: Our WordPress/WooCommerce infrastructure and security plugins.
Legal Compliance: When required by applicable Indian or international laws, regulatory bodies, or legal processes to protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your shopping experience, remember items placed in your shopping cart, maintain logged-in sessions, and analyze site performance. You can manage or disable cookies through your browser settings, though certain store features may not function optimally without them.
5. Data Security
We implement appropriate administrative, technical, and physical security measures (including SSL/TLS encryption across our website) to safeguard your personal data against unauthorized access, alteration, or disclosure.
6. Your Rights
Depending on your jurisdiction, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal account data (subject to legal or accounting retention obligations).
Opt out of promotional newsletters and marketing emails at any time.